Warranty System FAQ

 

– Confirmed
Warranty validity is confirmed for the coverage period. (Typically 12 months from the date of delivery)

– Rejected
Warranty validity is rejected, whereby either the initial Terms & Conditions of Sale have been contravened; or where the watch has previously been reported or identified with ownership issues.

– Expired
Warranty has expired past the coverage period.

We are looking into implementing this service in future for all our Antonio & Jordan Customers.

We recently implemented this system to allow our valued customers a one-stop overview of the warranty status of all their timepieces. It is also a system that can give assurance against fraudulent, fake or stolen items.

Customers will automatically have their timepiece entered into the warranty system upon receiving their timepiece unless the initial Terms & Conditions of Sale have been contravened; or where the watch has previously been reported or identified with ownership issues.

We have implemented a warranty to be tied to the registered postal code and the name of the account owner. This information can only be viewed by the account owner. This is to prevent the growing number of flippers in the market.

The registered address shown in the system will be similar to the shipping address inputted in the system.

Once an address is registered and linked to the product, customers are unable to change the address. The purpose is to deter any possibility of reselling to secondary market.

You do not have to register for your own warranty as it will automatically be in your account upon fulfillment.

You will only see the warranty of the watch after it has been shipped out.

Warranty is rejected when you have been found to violate the accepted terms and conditions of sale that you entered into at the point of purchase.

Antonio & Jordan warranty covers the watch itself. Damages due to user error is not covered under warranty.